Tuition Fees Refund Policy

The purpose of this document is to provide guidance on when refunds of tuition fees will be made by the University and how they will be calculated, following the withdrawal or suspension of studies. This policy relates to the portion of the tuition fee that is paid directly by the student or by a sponsor.

The University will apply the following rules when calculating fee liability for students who are withdrawn or suspended from studies.

1. Fees and payment

A deposit, calculated as 15% of the total fees payable, applies to all courses.
Fees are either paid in installments or in full depending on the course type.
Where an installment is offered, the final instalment is payable 14 days before the start of the course.
For bookings received later than 14 days before the start of the course, payment must be made in full.
Upon enrollment trainees have 90 days to complete the course.
After 90 days course enrollment without course completion trainees will be removed from the courses without refunds.

2. Cancellations

To cancel a course booking, you must inform us, either by:

emailing us at applications@academy.afrohun.org
Writing to us at: The Admissions team, Africa one Health Workforce Academy, P.O Box………………162497 Kampala.
Regardless of whether you email us or send the cancellation and refund by post, you must clearly state your intention to cancel the booking. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.
Telephone/WhatsApp requests shall not be accepted as notification of withdrawal.
If a course should officially cancel at the initiative of the University, you will be notified before the course begins.
Please keep your contact information up to date, so that we can reach you.
If you do not receive such notice, you are expected to attend the first day of classes to confirm your class is running.
Students whose course has been cancelled at the initiative of the University are entitled to a full refund, including all tuition & fees. The University reserves the right to cancel, combine sections, change meeting patterns, re-assign classroom space and instructors of all courses.

3. Refunds

Cancellations received within 14 days of booking your place on the course will receive a 70% refund and the 30% will be retained by the University to cater for processing charges.
Cancellations received after the 14-day cancellation period and later than 14 days before the start date of the course will not be eligible for a refund.
If a student withdraws after the start date of the course, refunds will not be given.
Fees paid for courses that have not been completed cannot be used as payment for alternative courses.

4. Policy Guidance Notes

In all cases, any other debt owing to the University will be subtracted from any refund of fees.
Any refund of tuition fees and or reduction in tuition fee liability is at the discretion of AFROHUN ONE HEALTH WORKFORCE ACADEMY.
All refunds will be made to the bank and account holder (or other financial institution) that originally paid the fee. Refunds are not made in cash.
Consideration may be given to making refunds to students who have to withdraw due to exceptional mitigating circumstances. The University shall consider each case on merit. Such cases must be submitted in writing to the Academic Registrar. Cases based on academic and financial difficulties are not normally regarded as acceptable reasons for any refund or reduction in fee liability. Refunds will be made at the discretion of the University.
Refunds will be processed within 6 weeks from requesting a refund to receiving it.
All refunds will be calculated in United States Dollars. The University will not refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank or other charges incurred.
Where payment of tuition fees was split between more than one payee, any refund due will be made in proportion to the original split.
Complaints about the refund decisions or the refund process should be made to the Academic Registrar in writing.
All refunds will be paid back using the original payment method i.e. if paid by credit card, the refund where possible will be credited back to that card and if paid by bank transfer, it will be refunded back to the same bank account.
Application fee paid shall NOT be refunded under any circumstances.
The above refund rule information is indicative only and the University reserves the right to make changes as per the notifications received from the concerned statutory/regulatory authorities from time to time. Any changes made, in the above will be updated on the website.d